Wednesday, 26 August 2020

FASHION - Warranties & Returns

I’ve received my order and am not completely happy with it?

If you are not entirely happy with your purchase, we are happy to issue you with a credit note if the item has been returned to us with in 30 Days from purchase.

Return Process:

When you receive your item and you decide you are not happy with it, please contact us via email within 7 days on quoting the order number, date of purchase and email address used for the order.

We will then reply with a “Return Number” to quote on your return.  Postage on return is at your own expense.  The return is to be received by us within 30 days.

Return to:
Enchanted On Conadilly

250 Conadilly Street


Note:  If you return an item to us that doesn’t have an RN number and we’ve not been notified of the return, the parcel will be “return to sender” for which you will be charged.

My Item was on Sale, can I still return it?

Returns & Exchanges will not be accepted for on sale items or special orders

Can I have a refund?

Australian Consumer Law – Refunds & Returns states:

“We are not required to provide a refund or replacement if you change your mind”, which includes:

  • Changed your mind/wrong size
  • Ordered the incorrect product (Please read the descriptions)
  • Found another product cheaper elsewhere
  • Found a better product elsewhere
  • Were aware of any fault before buying it
  • Damaged the product by wearing it, washing it incorrectly, or longtime wear & tear.

“You can choose a refund if an item has a major problem” which includes:

  • A problem that would have stopped someone from buying the item if they had known about it
  • Is unsafe
  • Is significantly different from sample or description
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

All returns must be in their original unworn condition with original tags attached.


All fashion items are thoroughly checked before they are posted out.  If you receive an item that you feel isn’t in perfect condition, please follow the above process for a return, also including photo of damage.  This must be done within 4 days of you receiving the item.  After 4 days you will no longer qualify for a Warranty Return.

The Warranty does not cover damage arising from dye transference/fading after washing. Accident or misuse, or from any alteration, service or repair performed by any other party other than Enchanted On Conadilly.

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