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Shipping & Returns

SHIPPING

SHIPPING WITHIN AUSTRALIA

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Shipping within Australia will vary depending on the product ordered. Please contact us if you need a more precise time frame.

HOW MUCH WILL POSTAGE AND PACKAGING COST?

Shipping is calculatd at checkout based on your location. If your country is not in the options for shipping then please conatct us as we will need to give you a personalised quote.

IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?

If there is a problem with your order, please contact us via our CONTACT US page

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Delivery times vary depending on what you have ordered. For domestic delivery, you should receive your order within 3 -5 working days of shipping. We will contact you when your order is shipped. If your order has not arrived within the allotted time, please contact us with your details. If your order has not arrived within the allotted time, please contact us with your details. If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.

Delivery times for your Furniture will depend on your location.  Times could vary between 2 - 4 weeks depending on stock available and your location. Special customer made items could table between 6 - 12 weeks. You will be advised on delivery time when you order. If you wish to know before you place your order please call us during office hours.

RETURNS POLICY

SALES & PROMOTIONS

Choose carefully, because there is strictly no refunds or returns on SALE/DISCOUNTED ITEMS

Do not hesitate to contact us if you have any questions regarding sizing.

RETURNS

It is appart of our Terms of Sale that you accept the conditions of the sale before purchase

Please be careful when trying on all garments and remove all jewellery and make up to avoid damaging the garment. All items are checked before sending and will be deemed ineligible for return if they are returned with any snags and stains.

Your return request must be lodged within 7 days of receiving your item by emailing info@enchantedonconadilly.com.au

  • Full priced items purchased via Credit Card or Paypal can get a full refund expect postage.
  • Full priced items purchased using 3rd party credit provider via Afterpay, Zippay, are only eligible for an exchange or credit. (This is due to the inflated costs we incur for offering these services on our website)

In line with Australian Cosumer Law;

We are not required to provide a refund if you change your mind about the products you have purchased.

But you can choose to cancel your order, and receive a refund for items, if the item has a major problem. This is when the item:

  • has a problem that would have stopped someone from purchasing the item if they had known about it
  • is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time
  • does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
  • creates an unsafe situation.

If you choose to continue with the purchase, you can ask us to compensate you for any difference in the value of the services we provided and what you paid.

If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.

Please keep proof of your agreement-—e.g. your invoice or quote.

ACCC Infocentre 1300 302 502

FURNITURE RETURNS POLICY:

It is appart of our Terms of Sale that you accept the conditions of the sale before purchase.

It is our intent to give your the most imformation possible about an item before your purchase it. Please read the item description and take note of the dementions listed for the item.

We do not accept refunds or returns on items that you have selected and ordered based on your own misunderstanding of the description. If you have any questions regarding an items size, please contact us during store hours on 0267421676.

Inline with the Australian Consumer Law, we do not accept returns or refunds if you change your mind. However, we are happy to offer an exchange instore; however please note the following terms and conditions:

If, for any reason, what you’ve purchased is not suitable we are happy to offer you an exchange in store only

    You must return any items within 7 days of receiving your order, at your own expense.

We can only accept returns if items are unused and in their original condition with labels/tickets attached

You cannot return custom items that were built to your requirements. Ie: Lounges
    Purchaser is responsible for any return shipping costs
    For in store returns you must show your order confirmation email, which acts as your tax invoice

There are no refunds for the cost of shipping to your location.

We recommend you send your goods back using a trackable delivery service as we do not accept responsibility for items lost in transit. Once we receive your parcel we will process your return and you will   receive a confirmation email. Refunds will be credited against your original method of payment, excluding any delivery charges.

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