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Shipping & returns

SHIPPING

 

SHIPPING WITHIN AUSTRALIA

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Shipping within Australia will vary depending on the product ordered. Please contact us if you need a more precise time frame.

HOW MUCH WILL POSTAGE AND PACKAGING COST?

Shipping is calculatd on checkout based on your location. If your country is not in the options for shipping then please conatct us as we will need to give you a personalised quote.

IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?

If there is a problem with your order, please contact us via our CONTACT US page


HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Delivery times vary depending on what you have ordered. For domestic delivery, you should receive your order within 3 -5 working days of shipping. We will contact you when your order is shipped. If your order has not arrived within the allotted time, please contact us with your details. If your order has not arrived within the allotted time, please contact us with your details. If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.

Delivery times for your Furniture will depend on your location.  Times could vary between 2 - 4 weeks depending on stock available and your location. Special customer made items could table between 6 - 12 weeks. You will be advised on delivery time when you order. If you wish to know before you place your order please call us during office hours.

 

RETURNS

 

WHAT IS ENCHANTED ON CONDAILLY'S RETURNS POLICY?

INSTORE RETURNS POLICY 

Fashion Items:

Enchanted On Conadilly will accept returns or exchanges on fashion items due to ill fit or if you wish to return an item simply because you change your mind we will exchange or refund provided you return it within 7 days from the date of purchase, unused and in its original condition with labels/tickets attached and with our original receipt.  There are no refunds available for Sale items.


In line with Australian Cosumer Law;

We are not required to provide a refund if you change your mind about the products you asked for.

But you can choose to cancel your order, and receive a refund for items, if the item has a major problem. This is when the item:

  •        has a problem that would have stopped someone from purchasing the item if they had known about it
  •        is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time
  •        does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
  •        creates an unsafe situation.

If you choose to continue with the purchase, you can ask us to compensate you for any difference in the value of the services we provided and what you paid.

If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.

Please keep proof of your agreement-—e.g. your invoice or quote.

ACCC Infocentre 1300 302 502

There are no refunds available for Change of Mind. You can chose to exchange items instore. 

 

ONLINE RETURNS POLICY 

For online customers, the Returns Policy also applies;

It is appart of our Terms of Sale that you accept the conditions of the sale before purchase. It is our intent to give your the most imformation possible about an item before your purchase it. Please read the item description and take note of the dementions listed for the item.  We do not accept refunds or returns on items that you have selected and ordered based on your own misunderstanding of the description. If you have any questions regarding an items size, please contact us during store hours on 0267421676.

Inline with the Australian Consumer Law, we do not accept returns or refunds if you change your mind. However, we are happy to offer an exchange instore; however please note the following terms and conditions:

If, for any reason, what you’ve purchased is not suitable we are happy to offer you an exchange in store only

    You must return any items within 7 days of receiving your order
    We can only accept returns if items are unused and in their original condition with labels/tickets attached
    You cannot return custom items that were built to your requirements.
    Purchaser is responsible for any return shipping costs
    For in store returns you must show your order confirmation email, which acts as your tax invoice

 

There are no refunds for the cost of shipping to your location.  

 

We recommend you send your goods back using a trackable delivery service as we do not accept responsibility for items lost in transit. Once we receive your parcel we will process your return and you will receive a confirmation email. Refunds will be credited against your original method of payment, excluding any delivery charges.

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